No Returns Or Exchanges
All of our merchandise is donated so we can’t offer any warranties or guarantees. We conduct a thorough screening of our donors to try and ensure only the highest quality items are accepted, but sometimes things may not work as expected. All merchandise is sold “As Is” and there are no refunds or exchanges except on a limited number of high voltage appliances. Please come prepared with your measurements and make sure you measure the item you want to purchase. If it doesn’t fit, you can’t bring it back unless you want to donate it back to us. Remember the old carpenter’s adage – “Measure twice, cut once”. We have tape measures available for your convenience.
We believe our prices to be fair and reasonable and we do not bargain.
We will help you load your item(s) into your vehicle if personnel are available. We may only load items into a vehicle and will not place any item on top or outside of a vehicle. We will not tie down or otherwise secure your items. We do not provide any strapping, packing, or cushioning materials.
We are able to hold a purchased item until the end of the next business day. If the item is not picked up by then, the item goes back on the floor for sale and you can receive a donation receipt for it.
At this time, we are unable to complete any sale via our website or our social media accounts. Thank you for understanding!
Donation Pick Ups
Please note that our drivers have the right to refuse donated items if their value will not aid in our mission to fund affordable homes for families in need in Acadiana!